The Fine Print, Made Clear

Accuracy of Information

Due to the nature of progress in manufacturing standards, and changes in legislation, it is not always possible to keep the product details up to date. Where changes to specifications occur, we would generally expect improvements; the vagaries of legislative bodies are beyond our control though, so please ask, particularly if you are dependent on something technical that you cannot check just by looking at our samples.

We do all we can to keep our displayed prices accurate. However, if someone makes a mistake, knocking off thousands of £'s with a typing error, we cannot be held to that price. If you spot such a glaring mistake, we would be obliged if you could let us know and we can get it corrected as soon as possible.

We do not warrant or guarantee in any way that your tow vehicle is compatible with any of our caravans; you must seek advice on weights etc. from your vehicle manufacturers.

All caravans with GVW of over 3500kg or 7m body length are sold as static holiday caravans.

Warranty / Repairs

All warranty & repairs are return to base, we do not offer any onsite service.

All retail sales are supplied with a full 90 days warranty.

• Do not cover up any heating vents or air vents in the floor as will cause damp and condensation issues and void your warranty.
• Please ensure your electricity supply is clean, if you are using a generator a surge protector must be fitted otherwise this will cause electrical issues not covered by warranty.
• We do not warranty any PCB's for the furnace, water heater, air conditioner, and fridge.
• All trade sales are sold with no warranty.
• All salvage sales are sold with no warranty.
• All export sales sold with no warranty.
• Any defects not noted on your invoice are also not warranted. You should spend the time to completely examine any caravan prior to purchase.
• Your warranty will be voided if you remove any furniture fitted to any of the walls. This includes sofas, dinettes, wall units, cabinets, beds etc. as this will cause problems with the structural frame.
• Any re-modelling or renovations will also void your warranty.

What is typically covered by our warranty

• Major Appliances: The fridge/freezer, cooker, oven, and microwave.
• Water & Heating: The Truma or Alde space heaters, water boilers, water pumps, and taps.
• Auxiliary Electrics: The battery charger, main hook-up input.
• Running Gear: The chassis, suspension, and braking system.

What is typically excluded

• Water Ingress: Roof leaks and seal failures.
• Wear and Tear: Tyres, brake pads, batteries, and bulbs.
• Cosmetics & Soft Furnishings: Carpets, curtains, mattresses, and zips.
• External Fixtures: Window handles/struts, table legs, and grab handles.
• Consequential Damage: Secondary damage caused by a lack of servicing or frost damage.
• Damage resulting from misuse, poor maintenance (e.g., failure to drain down in winter), or accidental damage.

Damp Check And Habitation Check

All retail sales are supplied with a full damp check and habitation check dated within 10 weeks of the sale date.

Trade, Export, Salvage sales do not include a full damp check and habitation check, this can be provided at an additional cost if required.

Disclaimer

We reserve the right without obligation to improve or modify product which may change the specification, models and feature availability.

The information on this website reflects the product design, fabrication and component parts at the time of publication.

Subsequent refinement may be evident in the actual product after the date of publication.

Photographs may show some equipment that is optional. Consult your dealer for further information.

All caravans supplied outside of the UK are supplied for you to arrange registration within your country.

Delivery Insurance

All of our products are delivered by insured 3rd party transporters.

If in the unlikely event the product is damaged in transit or on delivery, photos and a statement from the driver in duplicate and signed by both parties should be obtained immediately so that you can make an insurance claim against the transporter's insurance.

We accept no liability in these cases.